Refund and cancellation policy

Last updated: 16 October 2026

This policy applies to professional consulting engagements booked with SyncPavilion (Pty) Ltd. This website does not process card payments.

Deposits

Background Job Reliability Audits require a 40% deposit to reserve calendar time. Deposits are applied to the final invoice.

Cancellation by client

If you cancel more than ten business days before kickoff, we refund the deposit minus a R 2 500 scheduling fee. Cancellations within ten business days forfeit the deposit unless we can fill the slot.

Rescheduling

One free reschedule is allowed if requested at least five business days before start. Later changes may incur a R 1 500 fee.

No-shows

Missing a scheduled intro call or pairing session without notice uses the booked time from any pre-paid block.

Work already started

After an audit begins, fees for completed days and delivered interim notes are non-refundable. If we terminate for breach of access agreements, unused prepaid hours are refunded pro-rata.

Partial refunds

If we fail to deliver the agreed report within five business days of the written deadline without your consent to extend, you may request a partial refund up to 30% of the engagement fee.

Non-refundable items

Travel expenses already incurred, third-party tool licenses purchased specifically for your engagement, and completed half-day tuning sessions are non-refundable.

Refund process and timing

Email info@syncpavilion.digital with your invoice number and reason. Approved refunds are paid by EFT within fourteen business days to the original payer account.

Disputes

We aim to resolve billing concerns directly. South African consumer law may grant additional rights for eligible transactions.