How we work

Every engagement follows the same spine—scoping, access, paired investigation, written handoff—whether you book an audit or a single tuning afternoon.

1. Intro call (30 minutes)

   You describe the pipeline, broker, and symptoms. We ask about on-call pain and regulatory deadlines. You receive a short questionnaire and a draft scope boundary.

2. Quote and schedule

   Written quote with fixed or day-rate fees, deposit terms, and calendar holds for pairing sessions. No work begins until the quote is accepted.

3. Access and safety

   Read-only repo access, sanitized logs, and a named technical contact. We sign your NDA when required and document what we touched.

4. Investigation and pairing

   We trace enqueue-to-ack paths, reproduce stuck jobs where possible, and pair on quick fixes that do not need a formal change board.

5. Readout and report

   Live readout call plus a PDF report: findings, severity, suggested patches, and operational checklists. You keep all artifacts.

6. Optional follow-up

   Two weeks of email clarifications included on audits. Further implementation advisory is billed in pre-paid hour blocks.

Flagship audit scope Start with an intro call